Protecting the community during a global pandemic
Role
Product design co-lead
Product design co-lead
Client
Service NSW
Service NSW
Problem
Customers needed a simple, safe and secure way to provide their contact details when entering venues for COVID contact tracing.Solutions
COVID Safe Check-in was introduced as a way to help keep the community safe. Customers could scan a QR code, and their information was securely captured by NSW Health.Leveraging customer feedback and data, I co-led a variety of enhancements for this product, including:
Scaling and improving check-ins for the future
Helping customers prove their vaccination status
🚀 Impact
1.7+ billion
check-ins
check-ins
10.5M
users
users
2.5 million
linked vaccine certificates
linked vaccine certificates
94%
customer satisfaction
customer satisfaction